At Kids Studioo, we strive to ensure that all our customers are satisfied with their purchases. Our Exchange/Return Policy is designed to provide peace of mind to you when shopping with us. If the product you receive is defective, or if there is an issue with the size or color, you can return or exchange it under the following conditions:
- Eligibility for Returns/Exchanges: Products must be unused, unwashed, and undamaged, and returned in their original packaging with tags attached. Returns or exchanges are accepted within 7 days from the date the product was delivered.
- Quality Assurance: We take great care to check all items before they are shipped. However, if there is an oversight and you receive an incorrect size or color, we will ensure that the correct product is sent to you at no additional cost within 3 working days.
- Restrictions on Discounted Products: Returns or replacements for products purchased at a discount are not entertained unless the product is found to be faulty or damaged.
- Shipping Charges: Shipping charges are non-refundable. In the case of an exchange for an incorrect item sent by us, no extra shipping charges will be applied.
- Proof of Purchase: Returns or exchanges cannot be processed without a receipt or a valid proof of purchase.
- Sale Items: No exchanges or returns will be accepted for products purchased at sale prices.
This policy is crafted to ensure that your shopping experience with Kids Studioo is seamless and satisfactory. We appreciate your understanding and look forward to serving you.